Privacy Policy

Ario Care Group Pty Ltd (referred to as "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.

By engaging with our services or accessing our website, you consent to the practices outlined in this Privacy Policy.

We collect personal information to provide high-quality services to our clients and comply with legal and regulatory requirements. The types of personal information we collect may include, but are not limited to:

• Clients: Name, address, date of birth, contact details, NDIS participant number, medical and health information, support plans, and other details necessary for providing support services.

• Employees and Contractors: Name, address, contact details, tax file numbers, banking details, qualifications, and background checks.

• Stakeholders and Third Parties: Contact details and other information relevant to our interactions with you.

We use personal information for the following purposes:

• Delivering NDIS services tailored to individual needs.

• Communicating with clients, families, and stakeholders.

• Managing staff and contractor relationships.

• Complying with legal obligations, including reporting to government bodies.

• Improving our services and ensuring quality assurance.

We may share personal information with:

• NDIS and related government agencies.

• Health professionals and service providers involved in your care.

• Employees and contractors bound by confidentiality agreements.

• Legal or regulatory authorities as required by law.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We take reasonable steps to safeguard personal information from loss, misuse, unauthorised access, modification, or disclosure. These measures include:

• Secure physical storage of records.

• Encryption of digital data and secure electronic storage systems.

• Restricting access to personal information on a need-to-know basis.

You have the right to access and request correction of your personal information held by us. To do so, please contact us using the details provided below. We will respond to your request within a reasonable timeframe and in accordance with the law.

Our website may collect non-identifiable information through cookies and other tracking technologies to enhance your user experience. You can disable cookies through your browser settings, but this may affect your ability to access some website features.

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review our Privacy Policy regularly.